FAQ Shipping & Delivery

Shipping & Delivery

Do you ship worldwide?


Yes, we do wholesale shipping and exports to most countries. CONTACT US for more information about your country.




How Long does shipping take?


Average shipping takes 21 days depending on your port of delivery. We do offer an exact delivery time after your order has been shipped.




What shipping company do you use?


We use multiple shipping companies but mainly MAERSK, MSC or CGA CGM. Depending on shipping schedules, we could use other shipping companies.




What are the shipping conditions?


Our products are shipped in temperature controlled refigerator containers (reefer containers). They are shipped in 18°C temperatures. This ensures the freshness and quality upon arrival.




How do you handle shipping delays?


We do ship timely, unless otherwise. In the event of a major delay (more than 21 days) a mutual compensation shall be agreed upon with the buyer.




Do you provide packing pictures?


Yes, we do provide packing pictures, barcodes and assistance with the shipping procedure.




What Shipping Documents Do You Provide?


OCEAN BILL OF LADING MARKED "FREIGHT PREPAID" AND CLEAN ON BOARD - 3 copies MASTER BILL OF LADING - 3 copies CERTIFICATE OF ORIGIN - 2 copies HEALTH & PHYTOSANITARY CERTIFICATE - 2 copies INSPECTION CERTIFICATE FOR QUALITY AND QUANTITY (SGS) - 3 copies COMMERCIAL INVOICE - 3 copies PACKING LIST - 3 copies INSURANCE CERTIFICATE COVERING 110% OF THE TOTAL INVOICE VALUE - 2 copies NON-WOOD PACKING CERTIFICATE - 2 copies PRODUCTION LIST - 2 copies




How is insurance handled for the shipment?


We provide insurance coverage for every shipment. The insurance shall not be more than 110% of the total value of the order.